Microsoft CRM for Dummies Review

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Microsoft CRM for Dummies ReviewOrdered this book because it was the first out on MS CRM. And while the book was helpful, it was typical "Dummies" material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I'm sure better material will be released. This is probably a good read for the average user, but for an admin or "trainer", you'll want to delve deeper.Microsoft CRM for Dummies Overview
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
Provides expert tips and tricks to make the software work more effectively
Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses


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Working with Microsoft Dynamics CRM 2011 Review

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Working with Microsoft Dynamics CRM 2011 ReviewThis book covers fairly exhaustively all the basic aspects of CRM 2011 customization -- forms, solutions, workflows, dashboards, etc. However, I would definitely NOT recommend it to anyone who's worked with previous versions, who's already gone through the 2011 SDK documentation and the numerous CRM-related blogs out there. There is nothing about plug-ins, scripts, VS integration, so it's clearly not targeted at developers. In other words: don't buy this book if you're wondering whether to use early-bound or late-bound entities in your code.
To sum it up, the book does a good job of showing how customizable MS CRM is out of the box, without writing a single line of code; it doesn't even start to delve into the issues a CRM 4 developer would ask himself when starting up with CRM 2011.
It just seems odd to write a whole book about customizations without any chapter on code (be it client-side or on the server) -- I can't think of any customized CRM project that hasn't required custom code.
Hopefully, there's a "Programming CRM 2011" title in the works at MS Press...
Working with Microsoft Dynamics CRM 2011 Overview
Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you're an IT professional, a developer, or a power user, you'll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming.

Discover how to:

Set up and configure your system
Plan and configure security settings and information access
Easily customize form attributes, views, and relationships
Create and deploy custom reports
Use xRM to quickly create and efficiently manage line-of-business applications
Automate business workflows
Extend Microsoft Dynamics CRM with scripts and assemblies


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Working with Microsoft Dynamics(TM) CRM 3.0 Review

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Working with Microsoft Dynamics(TM) CRM 3.0 ReviewMicrosoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.
This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.
The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.
Part II is on customization and includes both the input, reporting and workflow areas.
Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.
A CD is included with the book that includes a time limited version of the software.
This book is destined to become the Bible on Dynamics CRM.Working with Microsoft Dynamics(TM) CRM 3.0 Overview

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Working with Microsoft Dynamics(TM) CRM 4.0 Review

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Working with Microsoft Dynamics(TM) CRM 4.0 ReviewThis is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.Working with Microsoft Dynamics(TM) CRM 4.0 Overview

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