Microsoft CRM for Dummies Review

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Microsoft CRM for Dummies ReviewOrdered this book because it was the first out on MS CRM. And while the book was helpful, it was typical "Dummies" material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I'm sure better material will be released. This is probably a good read for the average user, but for an admin or "trainer", you'll want to delve deeper.Microsoft CRM for Dummies Overview
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
Provides expert tips and tricks to make the software work more effectively
Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses


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