Working with Microsoft Dynamics(TM) CRM 3.0 Review

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Working with Microsoft Dynamics(TM) CRM 3.0 ReviewMicrosoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.
This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.
The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.
Part II is on customization and includes both the input, reporting and workflow areas.
Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.
A CD is included with the book that includes a time limited version of the software.
This book is destined to become the Bible on Dynamics CRM.Working with Microsoft Dynamics(TM) CRM 3.0 Overview

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